How to set up and edit venues and venue sections

When you set up a new event the tickets and event are configured to the venue you select in the new event form. If you have more than one venue set up in your account - IWannaTicket will only let you select one per event. But, within the venue, you can create multiple venue sections. Venues sections are used to distinguish spaces in one venue. However, you can also use venues sections to create multiple venues that exist under one umbrella name. This article will show you how to set up a new venue, edit an existing venue and add venue sections.

How to set up a new venue when setting up a new event

When you set up your event it will ask you to select one venue. If you haven’t created a venue yet, select 'Use New Venue'.

Enter the details of the new venue. As you create tickets, this Venue name will be automatically applied as the venue for your tickets.

The new venue will appear in the 'Venues' section of your account.

As the event and tickets are configured to the new venue, after saving the new event, you are unable to swap the event's venue to another venue in your account. However, if the venue of your event has changed, you are able to edit the name and details of the venue.

How to edit details of an exisiting venue

Head to the 'Venues' tab in the top navigation bar, find the venue you wish to update from the list of venues and click 'Edit'.

Here you can edit the name and details of your venue.

To update the capacity of your venue select 'Sections List' from the left menu bar. Then click 'Edit' next to the venue section.

In the pop up box you can edit the capacity and name of your venue section. Hit save once done.

How do I set up multiple venue sections (sections list)?

Within each venue you can create 'Venue Sections', these can be used to seperate the individual spaces within the main venue. So you can create different rooms within a bar or several stages at a festival. This means you can have different tickets that entitle people to specific areas, like VIP or premium seats.

Venue: Sydney Bars

Venue sections: Bar 1, Bar 2, Bar 3, etc

How to create and edit these sections

Go to 'Venue' on your top navigation panel, select the venue by clicking 'Edit'.
On the left panel you will see 'Sections List'. Click this. It will open the sections that you have created for your venue. All sections can be edited easily.

Each section has its own capacity. The section capacity is the total number of tickets you can sell for this section across all ticket types.

In this example, if the venue section has a capacity of 100 and you set up the following ticket types and capacities:

Adult - 100
Child - 100

You will be able to sell a total 100 tickets in any combination of these two ticket types. You will not be able to sell 200 tickets as this would exceed the venue section capacity.

You can change this number at any time. If you click 'edit' on the venue section it will open a pop-up with options for changing the sections name and capacity. Please note Venue Configuration Tags info below- before saving.

Venue Configuration tags

It is important to note the 'configuration tags' that appear on this pop up. They must be selected in order for your venue section to function properly. Simply click the tags that appear in blue next to 'configuration tags'. These tags are set within each venue section. They relate to coding behind your event. We recommend that you select the ‘default tag’ and any other ‘configuration tags’ that appear next to ‘default’. Then save.

If a Venue Section isn't appearing on a ticket

A common problem is that when you are editing a ‘ticket type’ the venue section you have created isn’t appearing – or it won’t let you save. This is because not all ‘venue configuration tags’ have been selected. Follow steps above to resolve.

If you require any further assistance, please get in touch via support@iwannaticket.com.au and your Account Manager will be able to provide additional information.