FAQ
Common questions and troubleshooting
- Tyro Machine Setup and Troubleshooting
- What do we charge?
- How do I set up and issue complimentary tickets?
- How do I swap a ticket without refunding it?
- How and when do I get paid?
- A User Got Locked Out of the Account
- How do I add the ticket widget to my website?
- What is a chargeback?
- Who pays the booking fee?
- What is the box office?
- How do I admit guests without a scanner?
- Help on Help
- How do I add a video to my event?
- Do you charge a booking fee on free events or issuing complementary tickets?
- How do I change a customer's personal details on a ticket?
- How do I share my event on social media?
- How do I resend tickets?
- Images turned pink after upload
- We are a not-for-profit and don’t want to charge GST on our ticket, is this possible?
- How can I change the 'Discount Code' message?