How do I create Gift Vouchers?

Gift Vouchers allow your customers to buy credit to give to their friends and family. The credit can be used to purchased tickets to any event in your account. This article will show you how to create Gift Vouchers and also run you through how to redeem them.

Setting up a Gift Voucher

1. There are two parts to creating a Gift Voucher. The first part is setting up an event which you can use to sell Gift Vouchers. This can either be in an exisiting event, or in a new event.
2. After you have created an event, you need to add tickets or a gift voucher. Go to ‘Summary’ located on the left hand side bar and click on ‘Ticket Types’. Then click on ‘Add Gift Certificate’. 

3. You will then be taken to a new page where you can fill in the details about your Gift Voucher. Fill in the details and then click ‘save’. 

4. If you are only selling Gift Certificate’s on their own, click ‘Listing Details’ on the left side bar and scroll to the bottom of the page. Click on the box next to ‘Template’ and select ‘Gift Certificate Template’

5. To make sure the name of the recipient is added to the Gift Voucher, go into 'Additional Fields' located in the left side bar. Then tick the boxes ‘First Name’ and ‘Last Name’ under the Gift Voucher name.

6. Once you have finished setting up the Gift Voucher your listing will look like below. Example listing when selling Gift Voucher’s ONLY:

Example listing when selling both standard tickets AND Gift Vouchers:

7. The second part of creating a Gift Voucher, is customising the PDF Gift Voucher which is received by the purchaser. You can add a banner and footer image to your Gift Voucher. You can do this by going into ‘Email and Ticket’ located on the left side bar. Scroll to the bottom of the page where you can insert a banner image and a footer image.

8. The image specs for the banner image are 150 high x 950 wide. The footer image specs are up to 800 high x 950 wide. Both must be in jpeg format. File size to be no more 300 KB. 

Once you have added a banner and footer image, your Gift Voucher will look like below.

How does a gift voucher recipient use a gift voucher?

Purchasing a Gift Voucher is very similar to purchasing a ticket. Once a gift voucher is purchased, the purchaser will receive the PDF Gift Voucher via email. This can then be forwarded to the Gift Voucher recipient.

When the Gift Voucher recipient wants to redeem their Gift Voucher, they must use the code on the top right of the PDF Gift Voucher starting with 'G: ...'.

When the Gift Voucher recipient decides which event they want to attend, they must select the tickets they want and then enter the Gift Voucher code into the Discount Code field. The price of the tickets will be reduced by the Gift Voucher amount. If there is any difference in price, the balance will have to be paid for by credit card.

If you require any further assistance, please get in touch via support@iwannaticket.com.au and your Account Manager will be able to provide additional information.