What are additional fields? How do I create additional fields?

You have the ability to capture information from your customers when they buy tickets to your event- through Additional fields. This information is collected through the 'Additional Fields' feature. You can create custom questions and update these questions at any time and capture information varying from 'Address' 'How did you hear about us' to 'Dietary Requirements'. Learn how to set up the Additional Fields area in the article below. 

This article covers: 

• How to set up Additional Fields questions
• How to set it so that the ticket purchaser and/or the ticket holder is asked the Additional Fields questions. 

How to set up Additional Fields and Questions

To create and edit your additional fields, log in to your account and then click 'additional fields' on your left hand main navigation panel. 

Mandatory Fields

The questions that are grey are automatically selected because they are mandatory. This means that the Payee will be asked these questions before checkout. If you want to ask each 'ticket holder' these questions you must also 'tick' the box beneath the ticket type name.

Additional Fields

In the Add Fields drop down box at the bottom of the page, you also have the option to select additional fields that have been pre-created by IWannaTicket - they are commonly used fields and you can select to have them asked to your customers. 

Custom Fields 

You can create your own questions that are custom tailored to your event. To do so, select 'Custom' from the drop down box. A pop up will appear where you can fill in the details for your new question.

When asked about the 'Question Type' you will be presented with the following options: 

• Text Box- small horizontal text box for short answers
• Text Area - larger rectangle box for longer answers
• Date
• Select Box - a drop down box where your customer can set from any of the options below. 

You will then need to select if you want the payee or the attendee or both to answer these questions. 

How to assign Additional Fields and Questions to Ticket Purchasers and/or Holders

In the Additional Fields area, you must select and tick all of the boxes that you want answered either by the ticket purchaser and/or holder.

Ticket Purchaser - the person who pays for the ticket - in IWannaTicket they are called the 'Payee' (see image below)

Ticket Holder - the individuals who holds the ticket - in IWannaTicket these are segregated into your ticket names. In image below you can see 'Your ticket name... (1/12)', this is an example of a ticket name. If you 'tick' the box below this ticket - all customer who have this ticket will be asked the question.

Note - if you require information about the Ticket Holder, the payee will not have to provide this information at the time of payment, they only need to provide the mandatory information about the Payee. This can be filled in later.

If you require any further assistance, please get in touch via support@iwannaticket.com.au and your Account Manager will be able to provide additional information.