Ticket Scanner App for Apple devices - Instruction Manual

IWannaTicket Ticket Scanner App v1.1

Instruction Manual 

Checklist:

• 1x iPhone, iPad OR Internet enabled iPod touch.
• 1x mobile or WiFi Internet connectivity.
• 1x IWannaTicket login + password.
• 1x lamp or light source if in a very dark place to read QR codes.

Step 1. Download and install the application from the Apple App Storesearch for 'iwannaticket ticket scanner'

Direct url: http://itunes.apple.com/au/app/iwannaticket-ticket-scanner/id483981174?mt=8

Step 2. Launch the app on your iPhone and enter your login name and password that you use to login to your IWannaTicket account.

Step 3. Select the event from the My Events page that you want to check in guests for (in this example we have used Best Test Event Ever)

Step 4. From the Event info page click check in to start checking in guests.

Step 5. Checking in guests

You have two options to check in your guests.

Check in via Guest List

Simply find from the list the name of the person you wish to grant entry. Click on their name and you will be prompted to admit this person. Names appearing in blue have already been admitted, while black are yet to be admitted.

You can also use the search box at the top of the screen. 

Check in via Scanning

Click on the Scan button (bottom of Guest List page) to launch the scanner 

• Click start scanning
• Simply hold place the white box around the QR code, this will scan automatically.
• When finished scanning tickets click STOP SCANNING
• Turn ON the light if needed for dark areas (iPhone 4G or 4GS only)

Step 6. You can return at anytime to the Guest List option, by clicking Stop scanning

Step 7. Stats

You can also check your stats by returning to the Event Info Page and clicking STATS.

This will give you a basic overview of tickets sold and scanned

Step 8. Settings

From the Guest List page, you can access the Settings Page.

Simply click the Settings button (bottom right).

Manual Sync (Single Scanner)

The default setting is Manual Sync. This means that once you have downloaded your guest list, you don’t need to be connected to the Internet to check in guests. The App simply uses the guest list stored locally on the device.

In Manual Sync mode, to sync back to the server simply hit the sync button (top right on Guest List page).

Auto Sync (Multiple Scanners)

If you are using multiple scanners to admit guests, switch to Auto Sync.

If you are using WiFi and have a strong, reliable Internet connection, use Auto Sync – Instant.

If you are using the mobile network to connect to the Internet OR have a weak connection to the Internet, use Auto Sync – 10 mins.

Troubleshooting

I’ve logged in but I can’t see my event?

You must make sure that your event status in the IWannaTicket Admin Panel is set to “available for sale”.

A guests name has turned red, all the other checked in guests are blue?

This means that the guest has been checked in twice on different scanners prior to syncing back to the server.

I keep getting a network error message?

Check to see if you still connected to the Internet. If you have lost connectivity or have a low signal and are in Auto Sync mode, you will need to reconnect to the internet before continuing to scan.

It’s taking a long time to scan a ticket?

It is likely you have a weak connection to the Internet and are in Auto Sync – Instant mode. Go to settings and change to “Auto Sync – 20 mins” OR switch to Manual Sync.

I scanned a ticket for my event but it came up with “Can’t Admit, Ticket may not be valid for  this event”?

You need to hit refresh (top right of screen) on the guest list page.

If you require any additional support or explanation please contact your Account Manager via support@iwannaticket.com.au for more information.