How to customise the email attaching the e-ticket sent to the ticketholder

This article shows you the steps required to customise the email that is sent to the purchaser.

Steps to customise the email attaching the e-ticket

The standard message sent to customers attaching their e-ticket is below:

If you are happy with the above, you don't need to do anything further. However, you can override the standard message and customise the copy that is sent out in the email attaching the e-ticket.

To do so, first click into your event and go to Email and Ticket in the left navigation panel. Use the editor to start drafting your message. Please don't copy from WORD or email as it copies across the formatting from those programs and will display strangely. If you know how to use HTML, you can click Edit raw.

You will need to use the parameters below to pick up various information about your event. For example: the customer name, the name of the event, account name, the time and date of the event.  

To display:

Event name, use: {eventName}

Customer name, use:  {customerFirstName} {customerLastName}

Your account name, use:  {accountName}

The event start date and time, use: {startDateTime}

The information inserted in the editor above will display like this:

If you require any further assistance, please get in touch via support@iwannaticket.com.au and your Account Manager will be able to provide additional information.