What are venue sections?
A venue section is a part of your venue where there are ticketed places. In real terms, a venue section can be a room, a grandstand, a campground, or a section of a theatre. A ticket is in one venue section, but there can be multiple tickets in the same venue section (e.g. Adult and Child).
Venue sections can be general allocation (no reserved seating) or reserved allocation (there are "seats" which are numbered). Once you create a venue section as general or reserved allocation, you should not change it to the other type - the system gets confused about whether tickets have a seat number or not.
General Allocation
A general allocation section has a capacity, which is how many tickets we can sell for that section on each event date. This means you should not use venue sections on multiple event dates that occur at the same real time.
John's event goes over a weekend. He sells Saturday tickets, Sunday tickets, and weekend passes on three separate event dates. John's venue section has room for 100. John sells 100 Saturday tickets and 50 weekend passes. On Saturday morning, 150 guests arrive at John's venue which can only take 100. John should have asked IWannaTicket for help before this happened!
IWannaTicket has a feature called GA Holds which allows you to put places on hold in a GA section. It also allows you to add extra places on a per-session basis. Contact your account manager if you need this functionality.
Reserved Allocation
A reserved allocation has a capacity and also a seating plan. IWannaTicket will only sell up to the capacity, the same as for GA sections, and in addition it will only sell each seat once per event date. To configure a reserved allocation section you will need to create a seating plan: refer to Creating a Seating Plan.
IWannaTicket is also able to create very fancy seating plans like this:
This sort of seating plan is very technical work and requires some time, so please contact your account manager well in advance if you need such a plan.